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Dispute Forms

This dispute process targets the ELM Service Delivery, and nothing else. For example, you cannot use a form for disputing your account, or the balance, if it is incorrect. It is used solely for disputing the service (e.g. Refuse Collection, Electricity Supply, Water and Sewerage). If you experience a repeated issue with the delivery (or non-delivery) of any of the services provided by the ELM, then you may use this dispute process.

These forms will require that you are a registered subscriber. If you are already registered, please Log In now. If not, go ahead and hit the Register button now.

Also, if you are a Landlord, with multiple properties, unless you have a separate ELM Account number for each property, you can still only submit a dispute once, for each of the services below, per account number, per month. For Landlords, that have more than one ELM account number, it is advisable to subscribe to this website with a different Username and email address (use Gmail to create free email accounts) for each ELM account.

Please make sure that you read the legislation applicable to these services first, as you will be required to confirm that you have done so in each form. And use this process responsibly.

PS – If you have not done so yet, please don’t forget to go to the Polls page to cast your vote (Yes or No) for your support of ERPA.

Flourishing Regards

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Refuse

Submission of a Dispute in respect of Refuse Removal Services performed by the ELM

Electricity

Submission of a Dispute in respect of Electricity Supply Services performed by the ELM

Sewerage

Submission of a Dispute in respect of Sewerage Services performed by the ELM

Water

Submission of a Dispute in respect of Water Supply & Services performed by the ELM