SMART METER EMERGENCY!
Everyone experiencing electricity interruption due to the Smart Meter issue, please log your issue on the ERPA website at:
Problem Statement & Corrective Action
The problem with the Smart Meters came about (allegedly) because ELM has not paid the Smart Meter Service Provider, resulting in the Service Provider terminating its contract with ELM. This had the knock-on effect that the Smart Meters cannot be credited with kWh you purchase.
The (temporary) resolution is for authorized electrical Service Providers, supervised by ELM, to visit each meter in order to implement a temporary ‘fix’ to restore your electrical supply, until another Smart Meter Service Provider is in place. These electrical SPs will only work from the list resulting from the form above, so be sure to log your issue even if you have logged it with someone else before.
Smart Meter Form
This form (link posted at the top of this message) is the central database for all Smart Meter issues. If you have already submitted your info to the Councilors (or anyone else, for that matter), please re-submit on the website link above, as there are too many ‘scattered’ lists doing the rounds, confusing and procrastinating the corrective active processes that have been put in place.
If you have not registered on the ERPA website yet, you will need to do so now. Also, if you are already registered, but not all your information (name, emails, address, etc.) is auto populated on the Smart Meter Issue form, then you must first go and update your profile at:
My Profile (top Menu)
Open your personal Home tab
Click the blue Update/Edit Profile button
This website link will be the single source of information to address the problem; any other forms or lists may not receive priority (so, make sure that you get onto this list, fast!). There is an automated process at the back-end system that will route your info to key ELM Officials and Councilors, and you will receive an email confirmation, for your record, with reference number and PDF attached.
Be sure to lodge an Electrical Dispute for this failure by ELM, at https://erpa.co.za/forms/
Community Chat Migration
You are also urged to join the new ERPA Community Telegram group at https://t.me/ErpaCommunity01, where you can catch-up on all the buzz regarding a distressed and dysfunctional municipality.
NOTE: The previous WhatsApp groups have been closed and you will no longer be able to post messages there. We migrated to the Telegram platform as it is not only far superior in terms of technology and security than WhatsApp, but it also allows up to a maximum of 200,000 members per group, as opposed to the measly limit of only 256 members per WhatsApp group. This will enable us to consolidate all the various groups into one, which will enable critical and emergency alerts are timely communicated and no need to be scattered across many groups, etc. Thank you for your support in this migration process and we apologize for any inconvenience you may experience (but, I promise you that the experience in telegram will not only be very similar to WhatsApp, but far, far better than WhatsApp).
Emfuleni Ratepayers’ Association NPC