SMART METER EMERGENCY – Again!
Everyone experiencing electricity interruption (again…) due to the Smart Meter contract mismanagement issue, please log your issue on the ERPA website at:
https://erpa.co.za/support/smart-meter/
ELM Terminates Smart Meter Contract
See the formal notice here: ELM Notice 2019-08-09
This resulted in the Service Provider stopping all further support, which, again, drops the ball squarely in the laps of innocent victims – You, the law-abiding, tax-paying Ratepayer/Resident of Emfuleni!!!
Yet another example of how people in power can mess with people’s lives through irresponsible acts of downright mismanagement!
If you have not already done so, go and sign the Petition NOW! We cannot allow this to continue!
Mr. Nkoane, we hold you Accountable for the Smart Meter Debacle that left Thousands without Power!
Let’s take these executives to task… Send this link to as many people as you can, and don’t be shy, send it to your family on Mars as well – The whole world needs to know!
Flourishing Regards
Emfuleni Ratepayers’ Association NPC
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Thank you Kobus and team for all your assitance. I am pleading for everyone to get onboard to assist ERPA.
We must get this sorted out by the courts and urge ERPA to create the account where rate payers can make donations to cover the costs. (Marius Erasmus)
Thank you so much for the kind words end encouragement, Marius, it is really appreciated. But watch this space, big things are in the pipeline that will turn things around, however, it will take time to undo decades of neglect.
Steenbok street 46 Ce1 wothout electricity for 2 days now smart meter no… 50021015 please assist.. Annie swart 082 781 6317
Hi, Annie, if you have not done so, please register on the ERPA website so that you can log your SM issue, as we only attend to issues logged on the website. I’m sure you will understand.
Here is the process:
1. Register as a Subscriber
a. Click this link: https://erpa.co.za/registration/
b. Here is a short video tutorial: https://vimeo.com/352677187
2. Log in and go directly to your personal profile page, as you will need to augment your profile with ELM-related information
a. Click the My Profile menu item
i. On PC/Laptop, this menu item is visible at the top menu, at the top right of the page
ii. On Smartphone, click the 3 x hamburger lines at the top right of the page, and scroll down and select My Profile.
b. Then, click your personal Home tab (this is not the same as the Home page of the main website; this is your personal Home page)
c. Then, click the blue Update Profile button
d. Here is a short video tutorial: https://vimeo.com/352735443
3. Log your Smart Meter issue
a. Click this link: https://erpa.co.za/support/smart-meter/
b. Here is a short video tutorial: https://vimeo.com/352735385
4. You will receive an email confirmation as well as a .pdf attachment of your logged issue. Please call the number in the email message to record your SM incident, and provide them with the unique reference number.
Also, I strongly suggest that you join the ERPA Community group, as this is where all the latest updates happen: https://t.me/ErpaCommunity01
If you have any further issues, please let me know.
Can you please assist us we was gone from home from the 1st August and come back today know we have got any electricity I went to buy some and they told me since last week nobody can buy can some please help
Hi, Christina, it must be quite a shock to come back and find your house in darkness. ELM has done it again; complete mismanagement of the Smart Meter contract, and now everyone is impacted again.
All I can advise at this point is that you get to a computer fast, and if you have not done so yet, please register on the ERPA website so that you can log your SM issue, as we only attend to issues logged on the website. I’m sure you will understand.
Here is the process:
1. Register as a Subscriber
a. Click this link: https://erpa.co.za/registration/
b. Here is a short video tutorial: https://vimeo.com/352677187
2. Log in and go directly to your personal profile page, as you will need to augment your profile with ELM-related information
a. Click the My Profile menu item
i. On PC/Laptop, this menu item is visible at the top menu, at the top right of the page
ii. On Smartphone, click the 3 x hamburger lines at the top right of the page, and scroll down and select My Profile.
b. Then, click your personal Home tab (this is not the same as the Home page of the main website; this is your personal Home page)
c. Then, click the blue Update Profile button
d. Here is a short video tutorial: https://vimeo.com/352735443
3. Log your Smart Meter issue
a. Click this link: https://erpa.co.za/support/smart-meter/
b. Here is a short video tutorial: https://vimeo.com/352735385
4. You will receive an email confirmation as well as a .pdf attachment of your logged issue. Please call the number in the email message to record your SM incident, and provide them with the unique reference number.
Also, I strongly suggest that you join the ERPA Community group, as this is where all the latest updates happen: https://t.me/ErpaCommunity01
If you have any further issues, please let me know.
Gerhard
If I log a SM issue and you assist in bypassing the SM what will happen to credit in the meter.
Hi, Johan, Emfuleni stated that even though the meters are bridged out, meters will start registering negative consumption, once your credit is depleted, which will be billed back to the Consumer once they have sorted out their Smart Meter contracts.
Good morning,
Thank you for your assistance. I have a problem as I am leaving on holiday this Wednesday and could not buy electricity . I have a qualified electrician that can bridge my meter for me but is now told that there is a fine if it is done through anybody else but the municipality. They will not be able to bridge my meter before I go , so what about my fridges . What can I do ? please help.
Hi, Marianne, that is quite correct, no-one is allowed access to the DP boxes except authorized personnel, with keys.
Have you logged your SM issue on the ERPA website yet? If not, I strongly advise that you do, otherwise no-one will know about it.
Here is the process:
1. Register as a Subscriber
a. Click this link: https://erpa.co.za/registration/
b. Here is a short video tutorial: https://vimeo.com/352677187
2. Log in and go directly to your personal profile page, as you will need to augment your profile with ELM-related information
a. Click the My Profile menu item
i. On PC/Laptop, this menu item is visible at the top menu, at the top right of the page
ii. On Smartphone, click the 3 x hamburger lines at the top right of the page, and scroll down and select My Profile.
b. Then, click your personal Home tab (this is not the same as the Home page of the main website; this is your personal Home page)
c. Then, click the blue Update Profile button
d. Here is a short video tutorial: https://vimeo.com/352735443
3. Log your Smart Meter issue
a. Click this link: https://erpa.co.za/support/smart-meter/
b. Here is a short video tutorial: https://vimeo.com/352735385
4. You will receive an email confirmation as well as a .pdf attachment of your logged issue. Please call the number in the email message to record your SM incident with MUSS, and provide them with the unique reference number.
Also, I strongly suggest that you join the ERPA Community group, as this is where all the latest updates happen: https://t.me/ErpaCommunity01
If you have any further issues, please let me know.