ERPA Annual General Meeting

ERPA Annual General Meeting

Annual General Meeting

Book your seat for the ERPA Annual General Meeting now! Seats are limited, so don’t delay (you have to be logged in on the website): https://erpa.co.za/agm/

Where: StoneHaven on Vaal
Date/Time: 29 August 2019, 18:00 for 18:30 to 19:30

Please note that this is a Closed Meeting, reserved only for registered subscribers to the ERPA website.

Agenda

  1. Welcome and Opening
  2. Introducing the ERPA Management Committee
  3. Financial Report
  4. Operational Report
  5. General
    1. The Emfuleni for Change (EfC) initiative
    2. ERPA Membership Agreement
    3. Incident Reporting App
    4. Applications for new Management Committee Members
  6. Closing

Please, we need you to support us, so that we can support you. The recent Public Meetings surrounding the Smart Meter fiasco made it clear that the Community should be represented on any and every decision that is made by ELM, but in order to get our foot in the door, we need you your buy-in.

So, please attend this AGM and be informed about whats happening, and also give us your mandate to act in your interest by adding your vote here (we already have 300 votes, so help making this count by adding your vote, please): https://erpa.co.za/action/poll-1/

Flourishing Regards

ERPA Website Change Log #5

ERPA Website Change Log #5

The ERPA website is continually being maintained with a view to improve the End-user experience and to bring in new functionality and tools, to assist you, the Ratepayer and Resident of Emfuleni, in our collective plight against a distressed and dysfunctional municipality.

To this end, we are pleased to announce the following changes:

Registration

In our quest to provide a cleaner, shorter and more user friendly experience, especially on the Registration page, we made a few changes that will simplify the process significantly – We have taken the Address (driven by the geo-location widget) and About Me fields out and moved them to the Update Profile page.

Here is a short video tutorial on the new, shortened Registration Process:

However, this change will now enable anyone in the world to register, as the validation process that ‘ring-fences’ Emfuleni Ratepayers/Residents have now been dropped.

Update Profile

We have now transferred the ‘burden’ of proving yourself to be a genuine Emfuleni Ratepayer/Resident to your personal Update Profile pages, which process now adds additional validation and authentication rules.

Here is a video tutorial on the Update Profile process:

NOTE: In order for you to be able to use any of the Emfuleni-specific Apps (also called forms, like Disputes, Smart Meter issues, etc.), you will need to update your profile first (if you have not done so already), as these Apps will now require only validated data from real Emfuleni Ratepayers/Residents.

In order to protect these Apps from abuse by non-Emfuleni Subscribers, validated user data (from your updated profile) is now protected (i.e. read-only), and if there are any gaps, or if your profile information has changed since you registered, you will not be able to submit the App (or Form) unless you have updated your profile

Here is a short video tutorial on how to submit your Smart Meter issue:

We hope you will appreciate the reason for these changes and thank you for your patience.

PS – If you use a Smartphone to access the website, please note that there have been reports of certain older devices that have compatibility issues with some of the modern functionality incorporated into the website. Some of these devices are:

  • Samsung S8
  • Huawei Y5

If you experience problems with any of the Apps using your smartphone, it is advisable to use a PC or Laptop to submit the App, and then you may continue to user your smartphone to traverse the rest of the website.

PPS – If you have not yet done so, please join the new ERPA Community group at https://t.me/ErpaCommunity01

Flourishing Regards

The Emfuleni Ratepayers’ Association Team

ERPA Logo 631

ERPA Website Change Log #5

ERPA Website Change Log #4

The ERPA website is continually being maintained with a view to improve the End-user experience and to bring in new functionality and tools, to assist you, the Ratepayer and Resident of Emfuleni, in our collective plight against a distressed and dysfunctional municipality.

To this end, we are pleased to announce the following changes:

Privacy Policy

Some general enhancements were made and we also introduced references to POPI and CPA.

https://erpa.co.za/privacy-policy

To all you legal buffs out there; if you have a moment to spare, we would be very appreciative if you could provide us with some constructive feedback on how we can improve this policy.

Flourishing Regards

The Emfuleni Ratepayers’ Association Team

ERPA Logo 631

ERPA Website Change Log #5

ERPA Website Change Log

The ERPA website is continually being maintained with a view to improve the End-user experience and to bring in new functionality and tools, to assist you, the Ratepayer and Resident of Emfuleni, in our collective plight against a distressed and dysfunctional municipality.

To this end, we are pleased to announce the following changes:

Profile Enhancements

In our quest to provide a form that Subscribers can use to request the ELM to send their accounts via email, we collaborated with the ELM Accounts Department, who requested additional Subscriber information to be provided. A few additional fields were therefore added to Profiles, summarized as follows;

Registered Owner – Here we differentiate between property Owners and Tenants
Registration/Identification – Company registration (if the property is registered in a company name) or RSA/Passport IDs
Electricity Metering – Type and serial number of electricity meters installed (or None if no meter is installed).

NOTE 1: You are requested to update your profile in My Profile / Home and clicking the Update/Edit Profile button. Please do this at your very earliest convenience, as these changes will be incorporated into the Dispute (and other) forms in due course.

The ‘Request to Email ELM Accounts’ form is now added to the Forms page, which you may use as of today.
NOTE 2: This form will not work unless you have updated your Profile first.

Over the next couple of months, we will be working hard to improve, enhance and extend functionality that will enable you to work with the systems.

Flourishing Regards

The Emfuleni Ratepayers’ Association Team

ERPA Logo 631