“Any action by ELM to stop vending to consumers will lead to large scale-power interruptions and possible vandalising of meter boxes and equipment. It would also show a total disregard of the rights and expectations of ELM consumers”

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Source: ELM announces smart meter “replacements” – Sedibeng Ster

5 Comments

    • Gerhard

      Hi, Sonja, I deleted the personal info you submitted in order to protect your identity.

      Have you logged your SM issue on the ERPA website yet? If not, I strongly advise that you do, otherwise no-one will know about it – We strongly advise against submitting personal info on public forums.

      Here is the process:

      1. Register as a Subscriber
      a. Click this link: https://erpa.co.za/registration/
      b. Here is a short video tutorial: https://vimeo.com/352677187
      2. Log in and go directly to your personal profile page, as you will need to augment your profile with ELM-related information
      a. Click the My Profile menu item
      i. On PC/Laptop, this menu item is visible at the top menu, at the top right of the page
      ii. On Smartphone, click the 3 x hamburger lines at the top right of the page, and scroll down and select My Profile.
      b. Then, click your personal Home tab (this is not the same as the Home page of the main website; this is your personal Home page)
      c. Then, click the blue Update Profile button
      d. Here is a short video tutorial: https://vimeo.com/352735443
      3. Log your Smart Meter issue
      a. Click this link: https://erpa.co.za/support/smart-meter/
      b. Here is a short video tutorial: https://vimeo.com/352735385
      4. You will receive an email confirmation as well as a .pdf attachment of your logged issue. Please call the number in the email message to record your SM incident with MUSS, and provide them with the unique reference number.

      Also, I strongly suggest that you join the ERPA Community group, as this is where all the latest updates happen: https://t.me/ErpaCommunity01

      If you have any further issues, please let me know.

    • antonie

      ek wil my meter bridging Vlamboom str 18 se3 vanderbijlpark

      Mr anton nel

      dankie

      • ERPA

        Hi, Antonie, thanks for reaching out.

        Here is the process to log your Smart Meter:

        1. Register as a Subscriber
        a. Click this link: https://erpa.co.za/registration/
        b. Here is a short video tutorial: https://vimeo.com/352677187
        2. Log in and go directly to your personal profile page, as you will need to augment your profile with ELM-related information
        a. Click the My Profile menu item
        i. On PC/Laptop, this menu item is visible at the top menu, at the top right of the page
        ii. On Smartphone, click the 3 x hamburger lines at the top right of the page, and scroll down and select My Profile.
        b. Then, click your personal Home tab (this is not the same as the Home page of the main website; this is your personal Home page)
        c. Then, click the blue Update Profile button
        d. Here is a short video tutorial: https://vimeo.com/352735443
        3. Log your Smart Meter issue
        a. Click this link: https://erpa.co.za/support/smart-meter/
        b. Here is a short video tutorial: https://vimeo.com/352735385
        4. You will receive an email confirmation as well as a .pdf attachment of your logged issue. Please call the number in the email message to record your SM incident with MUSS, and provide them with the unique reference number.

        Also, I strongly suggest that you join the ERPA Community group, as this is where all the latest updates happen: https://t.me/ErpaCommunity01

        If you have any further issues, please let me know at admin@erpa.co.za.

  1. Sonja

    Mobilise the total rejection of this instrument as a way of getting paid in advance for electricity not provided.

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